The Human Resources Development Fund will publish a general consultation to seek public feedback and insights regarding the policy for communicating with dissatisfied customers.

What are the reasons for your dissatisfaction rating after the call?

• Reasons related to the customer service representative
• Reasons related to the programs and services
• Other reasons specified by the customer

Expected impact:

The public's feedback will be taken into consideration and accounted for during decision-making processes related to strategies for re-engaging with customers who rated their experience as unsatisfactory after the completion of the service, in order to understand the reasons and resolve the customer's issue.