Product Details

Withdrawal from the product is not possible. However, you can submit a request within three days to withdraw the child from the center, and the center should be notified or coordinated to avoid preparing the child. A cancellation request should be sent to the operator by the mother and the center via email to info@qurrah.sa or through the customer service system (tickets) to ensure the child is not included in the invoice, and only the deducted amount will be refunded to the mother. Note that if there is a completed and paid booking, another booking for the same child cannot be made in the Qurrah system, as double bookings for the same child are not allowed. 

As long as the beneficiary meets the product conditions, she must re-register the product. 

The acceptable formats are PDF and JPEG. 

Reference numbers for transfers are reflected after completing the transfer for all centers. 

The support cannot be stopped. Support starts from the first supported booking and automatically stops if the beneficiary’s or child's eligibility status changes to 'ineligible' due to violating the product terms and conditions. However, the beneficiary can choose not to make bookings, as support is not required if there is no booking for the child. 

When a mother books a service at a center via the Qurrah portal, the center must accept the service within 48 hours of the request to avoid automatic cancellation by the Qurrah system. After acceptance, the mother has an additional 24 hours to complete the electronic payment process to avoid automatic cancellation by the Qurrah system. 

During the period from the 15th of the following month to the 25th of the month, considering official government holidays.

The total service amount (support + deducted amount from the beneficiary) is transferred directly to the center's account during the period from the 15th to the 25th of the month, considering official government holidays. If the child does not attend and benefit from the service, the center must notify the Qurrah product team to recover the amount. 

Operational fees of 2.5% of the total service price are charged to contribute to activating electronic payment services through the Qurrah platform. 

Yes, the support continues if she meets the necessary conditions for joining the product by re-registering in the product. 

The new mechanism is applied to all beneficiaries.

Yes, the system assists by correlating certain fields based on your previous inputs.

Yes, the system displays error messages before submitting the request and provides guidance on how to correct the inputs.

Yes, the system displays guidance messages on how to correct inputs.

The system provides the option to preview the request before submission in certain transactions.

Yes, the user is informed about the actions taken on their request and guided on how to successfully complete the request.

Yes, you can access previous transactions and review lists of job advertisements and support tickets.

Yes, this is possible by clicking the 'Save as Draft' option, allowing you to return to the entered data later and complete the procedures.

Yes, you can edit the information you entered while building your profile. Information retrieved from the National Information Center can be edited through the access platform.

You can access your profile by browsing the main menu of services, then clicking on 'Profile.' This will provide you with options to manage your account, select settings, and preferences.

You must verify that the child has been added to the support through the Qurrah portal.

The user guide for parents (mothers) includes: 

• An overview of the Qurrah product. 
• The product's goals. 
• Qurrah product services for parents (mothers). 
• Enrollment conditions and registration process for mothers in the Qurrah product. 
• Steps for registering mothers to receive Qurrah support.

No, support is provided on a monthly basis according to the Human Resources Development Fund policy. 

Yes, those who meet the product conditions can register. 

Only children with valid custody documents (custody certificate, guardianship certificate, etc.) are accepted. 

Based on the support conditions that the child's age should not exceed 6 years, the system uses the Gregorian calendar for age verification. 

Yes, support is provided for non-Saudi children of Saudi mothers, and documentation such as the child's residency and birth certificate are required. 

The data will be automatically updated in the Human Resources Development Fund's electronic services as it is linked to social insurance.

• Increase the percentage of Saudi women working in the private sector.
• Contribute to the stability of Saudi women in their jobs.
• Create simplified solutions for Saudi working mothers in the private sector.
• Improve and develop the environment and services of the childcare sector.

Yes, the beneficiary can benefit from the product again if they meet the conditions and have children under 6 years old by re-registering in the product. 

Yes, the beneficiary can continue to receive financial support if she is registered with social insurance by re-registering in the product. 

Yes, if the conditions are met, she can benefit from the support if the child is under 6 years old.

Yes, if there are available centers providing services during official and summer holidays.

Yes, she can benefit from the support during her annual leave.

The support will stop due to non-compliance with the conditions.

Support is discontinued due to:

• Exiting social insurance. 
• The child exceeding the age of 6 years. 
• Violating the terms and conditions of the service. 
• Monthly salary exceeding 8,000 SAR. 

Yes, she can apply if the child is within the age range of 0 to 6 years and meets the eligibility criteria for the product. 

Yes, if the conditions are met, she can benefit from support for one or more children at the same time, provided that the children are under 6 years old. 

There is no maximum limit on the number of children, provided that the age of each child does not exceed 6 years. 

The support begins for an eligible beneficiary from the start of the first supported booking (considered the first supported month) and continues until the child turns 6 years old. 

The duration of support is open as long as the beneficiary has children aged between 0 and 6 years old and meets the eligibility criteria of the product.

The mother must choose a monthly service to benefit from the support, which requires verifying the beneficiaries' eligibility monthly according to the product's mechanism. 

No. You must log in to the Qurrah portal and book the service on a monthly basis. 

Yes, it is necessary to book the service and make electronic payments through the Qurrah portal. 

An eligible mother can benefit from the support as soon as she books with an accredited center that has the Hadaf logo. 

No, the full amount of the service (support + the amount deducted from the beneficiary) is transferred directly to the centers' accounts during the period from the 15th to the 25th of the following month, considering official government holidays. 

Yes, the mother must pay the deducted amount after the support value is subtracted from the monthly cost. 

The support includes employees working in the private sector only (those registered with social insurance). 

The support covers up to 50% of the child are center booking cost, up to 1,600 SAR per child for children of employees in the private sector who are under 6 years old. 

The mother should file a complaint through the Qurrah portal, and the team will take appropriate action. 

You can benefit from Qurrah's services such as finding and booking the best centers close to home or work, but this does not include the financial support provided by Hadaf. 

To benefit from the program, it is required that she:

1. Is registered in social insurance.
2. Is currently employed.
3. Has a salary not exceeding 8,000 riyals.

Yes, an employee can benefit from both Qurrah and Wessol products at the same time. 

The mother can file a complaint through the Qara portal, and the support team will take appropriate action.

You cannot benefit from a center that is not registered in the Qara portal, but you can request the center to register in the Qara portal. It is required that the center be licensed by the Ministry of Human Resources and Social Development, the Ministry of Education, or the Ministry of Sports.

No, the only condition is that the beneficiary must be currently employed. 

Yes, the product covers all regions of the Kingdom according to the approved centers registered in Qurrah. 

• Nationality: Saudi.
• (Basic salary plus housing allowance) 8000 SAR or less.
• Registered in social insurance.
• Working in the private sector.
• Age: 18 - 65 years.
• No upper limit on the number of children. 
• Age of the beneficiary’s children: up to 6 years old. 

The support duration is open-ended if the beneficiary has children within the age range of 0-6 years and meets the product's eligibility requirements. 

The fund covers up to 50% of the childcare costs, up to 1,600 SAR per child. 

The Qurrah Child Care Support Product is designed to empower Saudi working women to join and stay in the labor market while being assured of the care provided for their children. The product covers up to 50% of the childcare center booking cost, up to 1,600 SAR per child for children of employees in the private sector who are under 6 years old. 

The booking request is automatically canceled if: 

• The center does not accept booking requests within 48 hours. 
• The beneficiary does not complete the payment of the deducted amount within 24 hours. 

The Qurrah Portal is a unified online platform that consolidates everything related to childcare services in Saudi Arabia. It aims to bridge the gap between childcare centers and parents seeking to enroll their children, while also supporting working women in joining and continuing in the labor market. Qurrah also provides support services for the accreditation of childcare centers.