Service Level Agreement

Human Resources Development Fund asserts its keenness to provide e-services at all times on its e-services. You can find below a list of the standards-compliant e-services with a commitment to the maximum service time. Kindly note, that the service time does not cover the time of accomplishing incomplete information in case the user fails to provide all required information. It does not also include the time of transaction processing by third parties, as may be required by the nature of the transaction.

	Provided services	Time (working days)	Service availability
Branches and Recruiters Channels	Registration of individuals in HRDF electronic services	Instant	24/ 7
	Applying for employment services at HRDF branches and centers	Instant	24/ 7
	Visiting the branch / employment channel	-	24/ 7

	Provided services	Time (working days)	Service availability
Shared Services	Individual/ establishments registration on e-services of HRDF	Instant	24/ 7
	Apply for HADF programs	Instant	24/ 7
	Verify the banking account of individuals	From 5 To 7 business Days	24/ 7

Program Name	Provided services	Time (business days)	Service availability
Job Search Subsidy	Apply for the program	Instant	24/ 7
	Check Eligibility	Eligibility is checked in two stages: - Immediately verification: during submission. - Monthly verification: Eligibility is announced in the period 2-4 of each calendar month.	24/ 7
	Job seeker seriousness evaluation	60 days (from the date of eligibility status change to enrolled beneficiary)	24/ 7
	Assistance amount payment	Assistance aid shall be paid on the 5th day of each Gregorian month, unless it is: - a Friday in such case the payment will be made the Thursday the 4th of the month; or - a Saturday when the payment will be made on Sunday, the sixth of the month.	24/ 7
	Withdrawal from program for certain cases (enrolled-qualified)	Instant	24/ 7
Directed Transport	Apply for the program	Instant	24/ 7
	Check Eligibility	Eligibility is verified in two stages: 1- Immediately upon new submission. 2- 21st of each month before the issuance of the invoice to the support beneficiaries.	24/ 7
	Check trip performance standards	From the 15th to the 18th of each Gregorian month	24/ 7
	Support/ Subsidy amount payment	The 28th of each Gregorian month	24/ 7
Delivery Service	Apply for the program	Instant	24/ 7
	Check Eligibility	Eligibility is verified in two stages: 1- Immediately upon new submission. 2- 20th of each month before the issuance of the invoice to the support beneficiaries.	24/ 7
	Check trip performance standards	From 20th of the last month to 19th of the current month	24/ 7
	Support/ Subsidy amount payment	Invoice will be issued in two stages: 1. Invoice One: The 25th of each Gregorian month; and 2-Invoice Two: (to be issued to the objectors) on the 30th of each Gregorian month	24/ 7
Employment Support	Apply for the program	Immediate	24/ 7
	Subsidy application processing	Within 17 working days	24/ 7
	Check Eligibility	The 21st of each Gregorian month	24/ 7
	Support/ Subsidy amount payment	The 1st of each Gregorian month	24/ 7
Career Guidance and Counseling Portal (Sobol)	Registration	Instant	24/ 7
	Start Career Guidance	Instant	24/ 7
	Career Tendency Scale	Instant	24/ 7
	Book a career guidance session	Instant	24/ 7
	Providing Career Counseling Session	According to the date and time specified by the beneficiary	24/ 7
	Review personal profile	Instant	24/ 7
	Career path on the (Sobol) platform	Instant	24/7
	Future professions	Instant	24/7
	Academic specialties on the (Sobol) platform	Instant	24/7
	Create CV on the (Sobol) platform	Instant	24/7
Career Guidance in Universities	Registration	Instant	24/7
	Workshop seat booking	Instant	24/7
	Workshop attendance	As per scheduled time	24/7
	Career guidance session booking	Instant	24/7
	Career guidance session delivery	As per scheduled time	24/7
	View personal profile	Instant	24/7
	workshops in universities	As per scheduled time	24/7
	Registration for a career counseling session at universities	Instant	24/7
Career Guidance in Schools	Workshops in schools	Instant	24/7
Doroob (Individual)	Webinars	Instant	24/ 7
	Training Courses	Instant	24/ 7
	Training Tracks	Instant	24/ 7
	Verify Certificate	Instant	24/ 7
	Supported Programs	Instant	24/ 7
Doroob (Establishment)	Employees Management	Instant	24/ 7
	Add training content	Instant	24/ 7
	Training content management	Instant	24/ 7
Graduate Development (Tamheer)	Withdrawal from an internship opportunity in the graduate development product	3 working days	24/ 7
	Exclusion of an intern from the graduate development product	3 working days	24/ 7
	Training Management in Graduate Development Product	Instant	24/ 7
	Graduate Development Product Training Announcements	5 working days	24/ 7
Cooperative Training	Registration for on-the-job training program	Instant - Electronic	24/ 7
	Application for training opportunity	Instant - Electronic	24/ 7
	Certificate printing	Instant - Electronic	24/ 7
Professional Experience	Registration for on-the-job training program	Instant - Electronic	24/ 7
	Application for training opportunity	Instant - Electronic	24/ 7
	Certificate printing	Instant - Electronic	24/ 7
Qurrah - Individuals	Registration in HRDF e-services	Instant	24/ 7
	Eligibility check in HRDF e-services	Instant	24/ 7
	Registration in Qurrah platform	Instant	24/ 7
	Check child's eligibility on Qurrah platform	1-2 business days	24/ 7
	Select center	Instant	24/ 7
	Center acceptance for booking via Qurrah platform	a business day	24/ 7
	Payment after center acceptance for booking	Instant	24/ 7
Qurrah - Establishments	Registration on Qurrah platform	Instant	24/ 7
	Eligibility check for centers	24 hours	24/ 7
	Add and publish services on Qurrah platform	Instant	24/ 7
	Payment to centers via Qurrah platform	15th-25th of each month	24/ 7
Wusool	Eligibility check	Instant	24/ 7
	Determine work and home location	Instant - Electronic	24/ 7
	Transfer information to service providers	Instant (within 24 hours)	24/ 7
	Add email and phone number with service provider	Instant	24/ 7
	Choose Wusool vehicle through the app	Instant	24/ 7
	Renew support balance based on category	Automatically at the start of each month	24/ 7
	Deduct trip cost	Instant - Electronic	24/ 7
Dialysis Product	Attach monthly evidence from establishments (employee status report)	2 business days	24/ 7
Maharat Product	Manage applications by Maharat product training providers	Instant - Electronic	24/ 7
	Applying/withdrawing from an internship opportunity by individuals for a skills product	Instant - Electronic	24/ 7
	Issuing a training certificate by training service providers for Maharat product	Instant - Electronic	24/ 7
	Add and approve a new invoice by training service providers for Maharat product	Instant - Electronic	24/ 7
Professional Certification Product	Apply for the program	Instant via HRDF e-services	24/ 7
	Eligibility check	Check eligibility conditions on website	24/ 7
	Training program duration	Not applicable	24/ 7
	Support payment	Periodic payments, no fixed date	24/ 7
Hadaf Leadership	Apply for the program	Via email: AcademicAF@hrdf.org.sa	24/ 7
	Eligibility check: Step 1 (initial review), Step 2 (final approval by admissions committee)	2-3 business days	24/ 7
	Training program duration	12 weeks	24/ 7
	Support payment	based on contract and duration, after completing 12 weeks for each group	24/ 7
Institutions for Strategic Partnership	Accreditation of a new training entity for the Strategic Partnership Institutes Support Product	5 working days	24/ 7
	Approving a training program for the product of supporting strategic partnership institutes	5 working days	24/ 7
	Submit a support request for the Strategic Partnership Institutes Support Product	5 working days	24/ 7
	submitting financial claims for the product of supporting strategic partnership institutes	3 working days	24/ 7
Nine Tenths (Tojjar App)	Apply for registration support in tojjar applications	Instant	24/ 7
Nine Tenths (Tojjar Booth)	Apply for support for tojjar booths	5 Day	24/ 7
Nine Tenths (Tojjar Booth)	Apply for hosting tojjar booths	20 Day	24/ 7
Nine Tenths (Bahar)	E-Payment on Bahr platform	Instant	24/ 7
	Withdrawal of amounts due on the Bahr platform	Instant	24/ 7
	Create projects on Bahr platform	45 minutes	24/ 7
	Apply for projects on the Bahr platform	Instant	24/ 7
	Arbitration in the Bahr platform	5 Day	24/ 7
Nine Tenths (Forsah)	Add/delete a facility commissioner on the Forsa platform	Instant	24/ 7
	Add/delete a branch on Forsa platform	Instant	24/ 7
	Create and manage a tender (competition) on the Forsa platform	Instant	24/ 7
	Apply for a tender (competition) on the Forsa platform	40 minutes	24/ 7
	Competition management on Forsa platform	Instant	24/ 7
	Manage opportunity (price comparison, opportunity extension, cancellation)	40 minutes	24/ 7
Nine Tenths (Zaad)	View reports and statistics on the Zaad platform	Instant	24/ 7

Program Name	Provided services	Time (working days)	Service availability
Jadarat	Rejection of the result of the personal interview	Instant - Electronic	24/ 7
	Disqualufy/cancel a candidate	Instant - Electronic	24/ 7
	Creation/Approval of Nomination Lists	Instant - Electronic	24/ 7
	Medical examination invitation	Instant	24/ 7
	Enter the result of the medical examination	Instant	24/ 7
	Send Job Offer	Instant	24/ 7
	Define alignment settings for job posting	Instant	24/ 7
	Define alignment preferences	Instant	24/ 7
	Create a job contract	Instant	24/ 7
	Create the professional file in the Jadarat platform	Instant	24/ 7
	Managing career opportunities at the Jadarat platform	Instant	24/ 7
	Apply for jobs on the Jadarat platform	Instant	24/ 7
	Withdraw from applying on the Jadarat platform	Instant	24/ 7
	Exclusion of applicants on the Jadarat platform	Instant	24/ 7