Service Level Agreement

Human Resources Development Fund asserts its keenness to provide e-services at all times on its e-services. You can find below a list of the standards-compliant e-services with a commitment to the maximum service time. Kindly note, that the service time does not cover the time of accomplishing incomplete information in case the user fails to provide all required information. It does not also include the time of transaction processing by third parties, as may be required by the nature of the transaction.

	Provided services	Time (working days)	Service availability
Shared Services	Individual/ establishments registration on e-services of HRDF	Instant	24/ 7
	Apply for HADF programs	Instant	24/ 7
	Verify the banking account of individuals	From 5 To 7 Working Days.	24/ 7

Program Name	Provided services	Time (business days)	Service availability
Unemployment Financial Assistance	Apply for the program	Instant	24/ 7
	Check Eligibility	Eligibility is checked in two stages: - Immediately verification: during submission. - Monthly verification: Eligibility is announced in the period 2-4 of each calendar month.	24/ 7
	Job seeker seriousness evaluation	60 days (from the date of eligibility status change to enrolled beneficiary)	24/ 7
	Assistance amount payment	Assistance aid shall be paid on the 5th day of each Gregorian month, unless it is: - a Friday in such case the payment will be made the Thursday the 4th of the month; or - a Saturday when the payment will be made on Sunday, the sixth of the month.	24/ 7
Directed Transport	Apply for the program	Instant	24/ 7
	Check Eligibility	Eligibility is verified in two stages: 1- Immediately upon new submission. 2- 21st of each month before the issuance of the invoice to the support beneficiaries.	24/ 7
	Check trip performance standards	From the 15th to the 18th of each Gregorian month	24/ 7
	Support/ Subsidy amount payment	The 28th of each Gregorian month	24/ 7
Delivery Service	Apply for the program	Instant	24/ 7
	Check Eligibility	Eligibility is verified in two stages: 1- Immediately upon new submission. 2- 20th of each month before the issuance of the invoice to the support beneficiaries.	24/ 7
	Check trip performance standards	From 20th of the last month to 19th of the current month	24/ 7
	Support/ Subsidy amount payment	Invoice will be issued in two stages: 1. Invoice One: The 25th of each Gregorian month; and 2-Invoice Two: (to be issued to the objectors) on the 30th of each Gregorian month	24/ 7
Employment Subsidy	Apply for the program	Immediate	24/ 7
	Subsidy application processing	Within 17 working days	24/ 7
	Check Eligibility	The 21st of each Gregorian month	24/ 7
	Support/ Subsidy amount payment	The 1st of each Gregorian month	24/ 7
Career Guidance and Counseling Portal (Subol)	Registration	Instant	24/ 7
	Start Career Guidance	Instant	24/ 7
	Career Tendency Scale	Instant	24/ 7
	Book a career guidance session	Instant	24/ 7
	Providing Career Counseling Session	According to the date and time specified by the beneficiary	24/ 7
	Review personal profile	Instant	24/ 7
E-Training (Doroob)	Sign up	Instant - electronic	24/ 7
	Registration on training program	Instant - electronic	24/ 7
	Print Certificate	Instant - electronic	24/ 7
Support for Children's Hospitality	Register mothers and verify eligibility	Instant	24/ 7
Transport Support	Registration and eligibility verification	Instant	24/ 7