Service Level Agreement
Human Resources Development Fund asserts its keenness to provide e-services at all times on its e-services. You can find below a list of the standards-compliant e-services with a commitment to the maximum service time. Kindly note, that the service time does not cover the time of accomplishing incomplete information in case the user fails to provide all required information. It does not also include the time of transaction processing by third parties, as may be required by the nature of the transaction.
|
Provided services |
Time (working days) |
Service availability |
|
|
Branches and Recruiters Channels
|
Registration of individuals in HRDF electronic services |
Instant |
24/ 7 |
|
Applying for employment services at HRDF branches and centers |
Instant |
24/ 7 |
|
|
Visiting the branch / employment channel |
- |
24/ 7 |
|
Provided services |
Time (working days) |
Service availability |
|
|
Shared Services
|
Individual/ establishments registration on e-services of HRDF |
Instant |
24/ 7 |
|
Apply for HADF programs |
Instant |
24/ 7 |
|
|
Verify the banking account of individuals |
From 5 To 7 business Days |
24/ 7 |
|
Program Name |
Provided services |
Time (business days) |
Service availability |
|
Job Search Subsidy
|
Apply for the Job Search Subsidy program |
Instant |
24/ 7 |
|
Withdrawal from the Job Search Subsidy program |
Instant |
24/ 7 |
|
|
Directed Transport |
Register Directed Transportation Support Product |
Instant |
24/ 7 |
|
|
Register Orders Delivery Support Product |
Instant |
24/ 7 |
|
Employment Support
|
Submitting an Employment Support Application |
Instant |
24/ 7 |
|
Career Guidance and Counseling Portal (Sobol)
|
Career assessment test (Sobol) |
Instant |
24/ 7 |
|
Professional guidance session via Sobol platform |
According to the date and time specified by the beneficiary |
24/ 7 |
|
|
Career path in Sobol Platform |
Instant |
24/7 |
|
|
Jobs of the future |
Instant |
24/7 |
|
|
Academic majors in Sobol platform |
Instant |
24/7 |
|
|
Create a CV in Sobol Platform |
Instant |
24/7 |
|
|
Career Guidance in Universities
|
University guidance session |
As per scheduled time |
24/7 |
|
Workshop at university |
As per scheduled time |
24/7 |
|
|
Career Guidance in Schools |
Workshop at school |
Instant |
24/7 |
|
Doroob (Individuals)
|
Webinars |
Instant |
24/ 7 |
|
Training Courses |
Instant |
24/ 7 |
|
|
Training Tracks |
Instant |
24/ 7 |
|
|
Verify Certificate |
Instant |
24/ 7 |
|
|
Supported Programs |
Instant |
24/ 7 |
|
|
Doroob (Establishments)
|
Employees Management |
Instant |
24/ 7 |
|
Add training content |
Instant |
24/ 7 |
|
|
Training content management |
Instant |
24/ 7 |
|
|
Graduate Development (Tamheer) - Individuals
|
Apply for Graduate Development (Tamheer) |
Instant |
24/ 7 |
|
Upload Training Certification for the Graduate Development product |
Instant |
24/ 7 |
|
|
Withdrawal from Training opportunity in the Graduate Development product |
3 working days |
24/ 7 |
|
|
Graduate Development (Tamheer) - Establishments
|
Exclusion of a trainee from the training opportunity in the Graduate Development product |
3 working days |
24/ 7 |
|
Manage training in the Graduate Development product |
Instant |
24/ 7 |
|
|
Training opportunity for the Graduate Development product |
5 working days |
24/ 7 |
|
|
Cooperative Training
|
Registration for on-the-job training program |
Instant - Electronic |
24/ 7 |
|
Application for training opportunity |
Instant - Electronic |
24/ 7 |
|
|
Certificate printing |
Instant - Electronic |
24/ 7 |
|
|
Professional Experience
|
Registration for on-the-job training program |
Instant - Electronic |
24/ 7 |
|
Application for training opportunity |
Instant - Electronic |
24/ 7 |
|
|
Certificate printing |
Instant - Electronic |
24/ 7 |
|
|
Qurrah - Individuals
|
Request mother's approval and child addition |
Within one to two business days |
24/ 7 |
|
Booking the service at childcare centers or private schools |
Instant |
24/ 7 |
|
|
Manage new child requests in childcare support |
Instant |
24/ 7 |
|
|
Qurrah - Establishments
|
Request approval for childcare centers |
Within two to three business days |
24/ 7 |
|
Manage new service requests for center owners |
Instant |
24/ 7 |
|
|
Wusool
|
Eligibility check |
Instant |
24/ 7 |
|
Determine work and home location |
Instant - Electronic |
24/ 7 |
|
|
Transfer information to service providers |
Instant (within 24 hours) |
24/ 7 |
|
|
Add email and phone number with service provider |
Instant |
24/ 7 |
|
|
Choose Wusool vehicle through the app |
Instant |
24/ 7 |
|
|
Renew support balance based on category |
Automatically at the start of each month |
24/ 7 |
|
|
Deduct trip cost |
Instant - Electronic |
24/ 7 |
|
|
Dialysis Product |
Attach monthly evidence from establishments (employee status report) |
2 business days |
24/ 7 |
|
Maharat Product
|
Manage applications by Maharat product training providers |
Instant - Electronic |
24/ 7 |
|
Applying/withdrawing from an internship opportunity by individuals for a skills product |
Instant - Electronic |
24/ 7 |
|
|
Issuing a training certificate by training service providers for Maharat product |
Instant - Electronic |
24/ 7 |
|
|
Add and approve a new invoice by training service providers for Maharat product |
Instant - Electronic |
24/ 7 |
|
|
Professional Certification Product
|
Apply for the program |
Instant via HRDF e-services |
24/ 7 |
|
Eligibility check |
Check eligibility conditions on website |
24/ 7 |
|
|
Training program duration |
Not applicable |
24/ 7 |
|
|
Support payment |
Periodic payments, no fixed date |
24/ 7 |
|
|
Hadaf Leadership
|
Apply for the program |
Via email: AcademicAF@hrdf.org.sa |
24/ 7 |
|
Eligibility check: Step 1 (initial review), Step 2 (final approval by admissions committee) |
2-3 business days |
24/ 7 |
|
|
Training program duration |
12 weeks |
24/ 7 |
|
|
Support payment |
based on contract and duration, after completing 12 weeks for each group |
24/ 7 |
|
|
Institutions for Strategic Partnership
|
Accreditation of a new training entity for the Strategic Partnership Institutes Support Product |
5 working days |
24/ 7 |
|
Approving a training program for the product of supporting strategic partnership institutes |
5 working days |
24/ 7 |
|
|
Submit a support request for the Strategic Partnership Institutes Support Product |
5 working days |
24/ 7 |
|
|
submitting financial claims for the product of supporting strategic partnership institutes |
3 working days |
24/ 7 |
|
|
Nine Tenths (Tojjar App) |
Apply for registration support in tojjar applications |
Instant |
24/ 7 |
|
Nine Tenths (Tojjar Booth)
|
Apply for support for tojjar booths |
5 Day |
24/ 7 |
|
Apply for hosting tojjar booths |
20 Day |
24/ 7 |
|
|
Nine Tenths (Bahar)
|
E-Payment on Bahr platform |
Instant |
24/ 7 |
|
Withdrawal of amounts due on the Bahr platform |
Instant |
24/ 7 |
|
|
Create projects on Bahr platform |
45 minutes |
24/ 7 |
|
|
Apply for projects on the Bahr platform |
Instant |
24/ 7 |
|
|
Arbitration in the Bahr platform |
5 Day |
24/ 7 |
|
|
Nine Tenths (Forsah)
|
Add/delete a facility commissioner on the Forsa platform |
Instant |
24/ 7 |
|
Add/delete a branch on Forsa platform |
Instant |
24/ 7 |
|
|
Create and manage a tender (competition) on the Forsa platform |
Instant |
24/ 7 |
|
|
Apply for a tender (competition) on the Forsa platform |
40 minutes |
24/ 7 |
|
|
Competition management on Forsa platform |
Instant |
24/ 7 |
|
|
Manage opportunity (price comparison, opportunity extension, cancellation) |
40 minutes |
24/ 7 |
|
|
Nine Tenths (Zaad) |
View reports and statistics on the Zaad platform |
Instant |
24/ 7 |
|
Program Name
|
Provided services
|
Time (working days)
|
Service availability
|
|
Jadarat
|
Rejection of the result of the personal interview |
Instant - Electronic |
24/ 7 |
|
Disqualufy/cancel a candidate |
Instant - Electronic |
24/ 7 |
|
|
Creation/Approval of Nomination Lists |
Instant - Electronic |
24/ 7 |
|
|
Medical examination invitation |
Instant |
24/ 7 |
|
|
Enter the result of the medical examination |
Instant |
24/ 7 |
|
|
Send Job Offer |
Instant |
24/ 7 |
|
|
Define alignment settings for job posting |
Instant |
24/ 7 |
|
|
Define alignment preferences |
Instant |
24/ 7 |
|
|
Create a job contract |
Instant |
24/ 7 |
|
|
Create the professional file in the Jadarat platform |
Instant |
24/ 7 |
|
|
Managing career opportunities at the Jadarat platform |
Instant |
24/ 7 |
|
|
Apply for jobs on the Jadarat platform |
Instant |
24/ 7 |
|
|
Withdraw from applying on the Jadarat platform |
Instant |
24/ 7 |
|
|
Exclusion of applicants on the Jadarat platform |
Instant |
24/ 7 |
To view service performance statistics click here
